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Managing Your Bill

The quickest and easiest way to answer any billing questions, check your allowances and find out account details, is to download your network app below.

My O2 App: iOS | Android

Three App: iOS | Android

My Vodafone App: iOS | Android

Please call the relevant number below.

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

When your contract application is accepted by the network, your billing date (or Direct Debit date) will be confirmed on your first airtime bill. But the quickest way to find out is by downloading your network app (see the links at the top of the page). Alternatively, you can contact the network directly to find out.

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

The quickest way to find out is by downloading your network app (see the links at the top of the page). Alternatively, you can contact the network directly to find out.

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

The quickest way to find out is by downloading your network app (see the links at the top of the page). Alternatively, you can contact the network directly to find out.

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

RPI stands for Retail Price Index, and is a measure of inflation published monthly by the Office for National Statistics.

Each year, your Pay Monthly airtime tariff will be adjusted according to the Retail Price Index (RPI) rate of inflation. Your bill will be adjusted in April (O2 & Vodafone) and May (Three) by the rate announced in January (Three), February (O2) and March (Vodafone).

CPI stands for Consumer Price Index, and is a measure of inflation published monthly by the Office for National Statistics.

Please contact your network directly to raise and resolve this.

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

For security reasons, the networks request that all Direct Debits are set up in the same name that the contract is taken out in.

This is because you pay your next month's line rental in advance. You also pay pro-rata from the day you are connected - so your first bill is higher because it includes a one-off charge to get you caught up.

Your inclusive allowances are also calculated on the same pro-rata basis. After your first bill, your monthly line rental will be at the amount that you signed up for.

O2, Three and Vodafone charge a small, monthly fee for itemised paper billing.

O2: £2.50 a month
Vodafone: £1.54 a month
Three: £2.50 a month

You can set up or cancel paper billing by contacting your network directly. Either download your network app (links at top of page), or call on the relevant line below.

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

Yes, you can. Setting a cap with your network helps to limit out-of-bundle charges, and keeps you in control of your costs. You can set and change your bill cap at any time by contacting your network.