Delivery

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  What courier do you use?

  We ship all orders via UK Mail. You can get in touch with them online or by calling 0247 693 7770.
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  How do I contact the courier?

  We ship all orders via UK Mail. You can get in touch with them online or by calling 0247 693 7770.
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  Is delivery on my order free?

  Yes, delivery is FREE on all orders.
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  Will my order by delivered the next day?

  We offer free next-day delivery on orders placed up to 10pm Monday to Friday. Any orders placed after 10pm on a Friday, and before 2pm on a Sunday, qualify for free delivery on the following Monday. Please be aware, our delivery schedule is subject to security checks, acceptance by the network and stock availability.
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  How do I track my delivery?

  You can follow your order using UK Mail’s live tracking portal here: www.ukmail.com/manage-my-delivery/manage-my-delivery. The tracking is real-time, so you’ll be able to see how many deliveries your driver will make before reaching you.
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  Do I need to sign for my delivery?

  Yes, for security reasons, your delivery will need to be signed for.
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  What happens if I miss my delivery?

  If your first delivery is missed, UK Mail will leave a calling card (with contact details) and reattempt the following day. However, first-time deliveries that are missed on a Friday or Saturday will be reattempted on the following Monday. If your second delivery is missed, your order will be returned to your nearest UK Mail depot for five working days. You can get in touch with them online or by calling 0247 693 7770.
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  Will you contact me when my order is shipped?

  Yes, we’ll send you a notification (email and text, if your contact details are provided) with delivery information and your tracking reference, the evening before your order is due to be delivered. We’ll send you another notification on the day of delivery, too, with a one-hour delivery window. The second notification will give you the option to receive a third notification when the driver is around 10-20 minutes away.
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  Can I change the address on my order?

  Yes, if you’re an existing customer of ours, who’s been with us for more than 6 months and ordered over the phone. Just call us on 0345 413 6200 or email [email protected] to discuss our flexible delivery options. For new customers, however, we can only ship to your registered home address.
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  Can you deliver to my work address?

  Yes, if you’re an existing customer of ours, who’s been with us for more than 6 months and ordered over the phone. Just call us on 0345 413 6200 or email [email protected] to discuss our flexible delivery options. For new customers, however, we can only ship to your registered home address.
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  Can I choose when my order is delivered?

  Yes, if you’d like to choose a more convenient day for delivery, please do so from the notification you receive the evening before UK Mail is due to deliver you order. You can also visit UK Mail’s delivery management portal here: www.ukmail.com/manage-my-delivery/manage-my-delivery.
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  Do you deliver on Saturdays?

  Yes, if you place your order on a Friday before 10pm, it’ll be scheduled for a Saturday delivery. Please be aware, our delivery schedule is subject to security checks, acceptance by the network and stock availability.
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  What do I do if there’s a delay to my delivery?

  If you’ve received an email notifying you that your order has been shipped, and it hasn’t arrived within one working day, please contact UK Mail at: www.ukmail.com/need-help/contact-us.
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  What hours can I expect to receive my order?

  UK Mail will text you with a delivery window of one hour on the day of the delivery. This could be from 8:30am to 6pm, Monday to Friday, or up to 2pm on Saturdays. Orders placed Saturday (any time) or Sunday (up to 2pm) will be delivered between 8:30am and 6pm on Monday.
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  What do I do if my order’s delivered and signed for, but I haven’t received it?

  We recommend you first ask anyone else in your household, as well as your neighbours, whether they’ve accepted delivery of your order. If they haven’t, then please contact UK Mail for more details on the delivery, as they may be able to provide a name and other more specific information to help. If you’ve spoken to UK Mail, and still can’t locate your order, please contact us on 0345 413 6200.
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  Will my accessory (or accessories) arrive with my phone(s)?

  If both the phone and accessory you ordered are in stock, they’ll be delivered together. If the phone is in stock, but the accessory isn’t, then the phone will be delivered first, followed by the accessory on a separate delivery, as soon as it’s back in stock. If the phone is out of stock, but the accessory is in stock, we’ll delay shipping the accessory until the phone is back in stock; at which point both will be delivered to you together.
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  Where in the UK do you deliver to?

  We deliver to all UK mainland postcodes, though deliveries to the Scottish Highlands may take longer. We also deliver to Northern Ireland, but again, deliveries may take longer. We don’t deliver to the Channel Islands.
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  Does my address qualify for free next-day delivery if I order before 10pm?

  The vast majority of UK postcodes qualify for our free, next-day delivery service, allowing you to place an order up to 10pm on a weekday to get your phone the very next day. There are, however, a small number of UK postcodes that come with a 9pm order cut-off, which, if you don’t mind us saying, is still pretty great!
  
  They include: CA, DG, LA11-23, ML12, TD (Carlisle); G, KA except KA27-28, ML1-11, PA 1-19 (Glasgow); EH, FK1-16; KY1-13 and 99 (Edinburgh); DD1-8 and 11, KY14-16, PH1-18 (Perth); AB except AB36-38 and 55-56, DD9-10, ZE (Aberdeen); AB36-38 and 55-56, HS, IV, KW, PH19-26 and 32 (Inverness); FK17-21, KA27-28, PA20-88, PH30-31 and 33-50 (Linwood); BT (Belfast).