The quickest and easiest way is using our online Order Checker, bearing in mind the delivery time frame that was indicated when you placed your order.
We try hard to make sure all our phones are in stock, but occasionally a sudden increase in demand means we run out temporarily. In that situation, we advise our customers to check the exact phone they ordered on our site, where delivery expectations are provided next to the list of deals.
That the product you’re viewing is likely to run out of stock soon. We encourage you to buy it as quickly as possible, but be aware it may have temporarily sold out by the time you finish ordering.
We either require some extra information from you, or may need to perform further checks. Please Check Your Order online, or see the latest email we sent to you for more info (please check your spam or junk folder just in case).
Please find your Dispatch Confirmation email from us in your inbox, which has your invoice/receipt attached.
If you’re an existing customer of ours, we can deliver to your work address. Please get in touch with us via live chat quoting your Order Number.
For new customers, we can only ship to your registered home address.
Please check your emails for order confirmation - you’ll find it stated there. Otherwise, try our online Order Checker, using your email address and postcode to verify your identity.
We reserve then immediately refund £2.50 to verify your bank account details (it can take up to 30 days for the £2.50 to reappear on your available balance). So, you’ll need at least that amount in your account. If your order has an upfront cost, you’ll also need enough funds to cover that.
Check your junk folder, because your email provider might have moved our communications there if you haven’t received emails from us before. If you still can’t see any, it’s possible the email address on your order was incorrect; please email [email protected] to update your order details.