We try hard to make sure all our phones are in stock, but occasionally a sudden increase in demand means we run out temporarily. In that situation, we advise our customers to check the exact phone they ordered on our site, where delivery expectations are provided next to the list of deals.
We either require some extra information from you, or may need to perform further checks. Please Check Your Order online, or see the latest email we sent to you for more info (please check your spam or junk folder just in case).
If you’re an existing customer of ours, we can deliver to your work address. Please contact us on 0345 413 6200 quoting your Order Number. For new customers, we can only ship to your registered home address.
We reserve then immediately refund £2.50 to verify your bank account details (it can take up to 30 days for the £2.50 to reappear on your available balance). So, you’ll need at least that amount in your account. If your order has an upfront cost, you’ll also need enough funds to cover that.
Check your junk folder, because your email provider might have moved our communications there if you haven’t received emails from us before. If you still can’t see any, it’s possible the email address on your order was incorrect; please email [email protected] to update your order details.
Yes, simply place an order on our website for an EE upgrade. Once your upgrade has been connected, you’ll automatically move over to EE, keeping your existing number. Note: you won’t be able to revert back to an Orange or T-Mobile plan.