Other Order FAQs

The quickest and easiest way is using our online Order Checker, bearing in mind the delivery time frame that was indicated when you placed your order.

We try hard to make sure all our phones are in stock, but occasionally a sudden increase in demand means we run out temporarily. In that situation, we advise our customers to check the exact phone they ordered on our site, where delivery expectations are provided next to the list of deals.

That the product you’re viewing is likely to run out of stock soon. We encourage you to buy it as quickly as possible, but be aware it may have temporarily sold out by the time you finish ordering.

Please get in touch with us via live chat.

We either require some extra information from you, or may need to perform further checks. Please Check Your Order online, or see the latest email we sent to you for more info (please check your spam or junk folder just in case).

Please find your Dispatch Confirmation email from us in your inbox, which has your invoice/receipt attached.

If you’re an existing customer of ours, we can deliver to your work address. Please get in touch with us via live chat quoting your Order Number.

For new customers, we can only ship to your registered home address.

Please check your emails for order confirmation - you’ll find it stated there. Otherwise, try our online Order Checker, using your email address and postcode to verify your identity.

We reserve then immediately refund £2.50 to verify your bank account details (it can take up to 30 days for the £2.50 to reappear on your available balance). So, you’ll need at least that amount in your account. If your order has an upfront cost, you’ll also need enough funds to cover that.

Please visit our bespoke business channel for the best deals for you and your business.

Check your junk folder, because your email provider might have moved our communications there if you haven’t received emails from us before. If you still can’t see any, it’s possible the email address on your order was incorrect; please email [email protected] to update your order details.

Yes, you can. Please call us on 0345 413 6269

The quickest and easiest way to find out is by downloading your network app below.

My O2 App: iOS | Android

Three App: iOS | Android

My Vodafone App: iOS | Android

Alternatively, you can Check Your Order online. Or find out by reading your Welcome email from us.

Find out by completing our free online upgrade eligibility checker.

Yes, all phones come with a manufacturer warranty. If you’d like to claim on your warranty, please contact your phone manufacturer directly.

Apple - 0800 107 6285 or online
Samsung - 0330 726 7864 or online
Alcatel - 0207 458 0026 or online
Archos - 0208 068 1045 or online
BlackBerry - Call us on 0345 413 6200
CAT - 0844 856 7004 or online
Doro - please get in touch with us via live chat>
Google - Contact online
Honor - 0800 088 6900 or online
HTC - 0845 890 0079 or online
HP - Contact online
Huawei - 0800 088 6700 or online
Kodak - 020 330 29656 or online
LG - 0344 847 5454 or online
Microsoft - 0344 800 2400 or online
Moto - 03339 997 550 or online
Nokia - Contact online
OnePlus - 01252 236 307 or online
Oppo - 0800 029 4603 or online
Razer - Contact online
Sony - 0370 523 7237 or online
Xiaomi - Contact online
ZTE - 0203 450 8722 or online

Please contact the network directly.

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

Yes, every phone sold on our site is brand new, unless otherwise labelled as ‘refurbished’ or ‘pre-owned’.

Yes, all upfront and monthly line rental charges include VAT.

All mobile phones sold on our website are provided by us, not the network.