Insurance

You are covered from the moment you receive your mobile phone.

Cover continues on a rolling monthly basis, with the first month being free, subject to you having paid the monthly premium in advance by Direct Debit.

No. You are covered inside the UK, and worldwide for 90 days in any 12-month period.

Maybe, although claiming on your home insurance usually requires paying a higher excess, and may affect your no claims bonus and increase your costs in the future.

Premiums are collected via Direct Debit each month from the bank account you provide in the checkout.

The date the premium is collected will be confirmed by Citymain after they have set it up.

Accidental Damage & Breakdown Cover (Silver) will show as paid to A1 MOBILE INSURE
- Theft Cover (Gold) will show as paid to CITYMAIN ADMIN RE
- Theft Cover & Loss Cover (Platinum) will show as paid to A1 MOBILE INSURE

When you choose to purchase insurance, some of the details you enter in the checkout are shared with Citymain who set-up your insurance.

You can cancel your insurance by contacting Citymain on 0333 999 7920, or by visiting the online portal at www.eclaimcity.co.uk

If your device is less than a year old and has just stopped working then you should claim using the manufacturers warranty to avoid having to pay the excess.

Otherwise, to claim on your insurance simply use Citymain's online portal or call their helpline on 0333 999 7920 (local rate call), Monday to Friday between 9am and 5:30pm. Or you can email [email protected].

Before submitting your claim, you will need: your Policy Reference number (which can be found on your policy schedule) and information about your item e.g. Serial/IMEI number. Please note, all claims are assessed in their own merit and Citymain may ask you for other documents within their claims process.

Claims are usually processed within two working days, providing Citymain has received all the necessary information and documentation. We recommend asking Citymain directly for timescales, as they can vary. You can contact Citymain online, or by calling 0333 999 7920.

You can contact Citymain online, or by calling 0333 999 7920.

Important Documents

If you’d like more information on your insurance with Citymain, please download the relevant PDF below, which include the terms and conditions and Insurance Product Information Documents (IPID).

IPID - Silver Cover

IPID - Gold Cover

IPID - Platinum Cover

Terms and Conditions - All Covers

Modern smartphones can come with a high price tag, and this can make them very expensive to replace, even on connected contracts. A lost or stolen smartphone could leave you with an expensive monthly phone bill, with no phone to show for it. So having mobile phone insurance can help mitigate the cost.