Insurance

About the Cover

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Who is the insurance with?

If you included insurance with your order, your policy wll be administered by Citymain Administrators Ltd..
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When does the cover start?

You are covered from the moment you receive your mobile phone.
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How long does the cover last?

Cover continues on a rolling monthly basis, with the first month being free, subject to you having paid the monthly premium in advance by Direct Debit.
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Am I covered if I live outside the UK?

No. You are covered inside the UK, and worldwide for 90 days in any 12-month period.
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Can't I just claim on my home insurance?

Maybe, although claiming on your home insurance usually requires paying a higher excess, and may affect your no claims bonus and increase your costs in the future.

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How is the premium collected?

Premiums are collected via Direct Debit each month from the bank account you provide in the checkout.
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When is my premium collected?

The date the premium is collected will be confirmed by Citymain after they have set it up.
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How does the premium appear on my bank statement?

- Accidental Damage & Breakdown Cover (Silver) will show as paid to A1 MOBILE INSURE
- Theft Cover (Gold) will show as paid to CITYMAIN ADMIN RE
- Theft Cover & Loss Cover (Platinum) will show as paid to A1 MOBILE INSURE
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How do Citymain get my details?

When you choose to purchase insurance, some of the details you enter in the checkout are shared with Citymain who set-up your insurance.
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How do I cancel my insurance?

You can cancel your insurance by contacting Citymain on 0333 999 7907, or by visiting the online portal at www.eclaimcity.co.uk

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How do I make a claim?

If your device is less than a year old and has just stopped working then you should claim using the manufacturers warranty to avoid having to pay the excess.

Otherwise, to claim on your insurance simply use Citymain's online portal or call their helpline on 0333 999 7907 (local rate call), Monday to Friday between 9am and 5:30pm.
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How long does it take to process a claim?

Claims are usually processed within two working days, providing Citymain has received all the necessary information and documentation. We recommend asking Citymain directly for timescales, as they can vary. You can contact Citymain online, or by calling 0333 999 7907.