Insurance

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  Who is my insurance with?

  If you included insurance with your order, your policy is covered by City Main.
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  How do I contact my insurance provider

  You can contact City Main online, or by calling 0333 999 7907.
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  How do claim on my insurance?

  You can claim on your City Main insurance online, via City Main's website, or by calling 0333 999 7907.
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  How do I cancel my insurance?

  If you’d prefer to risk not having insurance, and potentially pay hundreds of pounds for any damage, theft or loss, you can cancel it by contacting City Main (the insurance provider) via City Main's website, or by calling 0333 999 7907.
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  Does my insurance cover accidental damage?

  City Main (the insurance provider) offers three layers of cover, all of which protect you from accidental damage;
  
  Silver - Accidental damage and mechanical breakdown and worldwide protection for up to 21 days in any one year,
  Gold - Theft, accidental damage and mechanical breakdown and worldwide protection for up to 21 days in any one year,
  Platinum - Theft, loss, accidental damage and mechanical breakdown and worldwide protection for up to 21 days in any one year.
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  Does my insurance cover loss or theft?

  It depends on the level of cover you have;
  
  Silver - Accidental damage and mechanical breakdown and worldwide protection for up to 21 days in any one year,
  Gold - Theft, accidental damage and mechanical breakdown and worldwide protection for up to 21 days in any one year,
  Platinum - Theft, loss, accidental damage and mechanical breakdown and worldwide protection for up to 21 days in any one year.
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  What does my insurance cover?

  City Main (the insurance provider) offers three layers of cover;
  
  Silver - Accidental damage and mechanical breakdown and worldwide protection for up to 21 days in any one year,
  Gold - Theft, accidental damage and mechanical breakdown and worldwide protection for up to 21 days in any one year,
  Platinum - Theft, loss, accidental damage and mechanical breakdown and worldwide protection for up to 21 days in any one year.
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  How much is my insurance excess?

  For a breakdown of insurance excess, see the table below.
  

  Value of the Mobile Device £0 - £149.99 £150 - £299.99 £300 - £399.99 £400+

  Excess £20 for each and every claim £30 for each and every claim £40 for each and every claim £50 for each and every claim

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  How long does an insurance claim take to process?

  Providing City Main has received all the necessary information and documentation, claims are usually processed within two working days. Although we’d recommend asking City Main directly for timescales, as they may vary. You can contact City Main online, or by calling 0333 999 7907.
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  How do I get a copy of my invoice to claim on my insurance?

  If you’d like a copy of your invoice, please contact us at [email protected], or by calling 0345 413 6200.
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  My phone is faulty or damaged, but I don’t have insurance. What do I do?

  If you don’t have insurance cover, we’d recommend you contact your phone manufacturer to check if you’re covered by a warranty. Please find your manufacturer’s details below.
  
  Apple - 0800 107 6285 or online
  Samsung - 0370 523 7237
  Alcatel - 0207 458 0026
  BlackBerry - Call us on 0345 413 6200
  Doro - Call us on 0345 413 6200
  Honor - 0800 088 6700
  HTC - 0845 890 0079
  Huawei - 0844 800 6800
  LG - 0344 847 5454
  Microsoft - 0344 800 2400
  Moto - 0333 999 7550
  Sony - 0370 523 7237
  ZTE - 0203 450 8722
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  When does my insurance cover start?

  If you included insurance with your order, your policy starts the moment you receive your mobile phone(s). Cover continues on a rolling monthly basis, with the first month being free, subject to you having paid the monthly premium in advance by Direct Debit.
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  How much does my insurance cost?

  The cost of your insurance depends on the level of cover you choose, and the value of your phone. Please see the table below for a complete breakdown of costs.
  
  

  Silver (Accidental Damage & MBI) Mobile Device Up to - £149.99 - £3.99 Mobile Device Up to £150 - £299.99 - £4.99 Mobile Device Up to £300 - £399.99 - £5.99 Mobile Device Up to £400 + - £6.99

  Gold (Accidental Damage, Theft & MBI) Mobile Device Up to - £149.99 - £4.99 Mobile Device Up to £150 - £299.99 - £5.99 Mobile Device Up to £300 - £399.99 - £6.99 Mobile Device Up to £400 + - £7.99

  Platinum (Acciental Damage, Theft, Loss & MBI) Mobile Device Up to - £149.99 - £6.99 Mobile Device up to £150 - £299.99 - £7.99 Mobile Device up to £300 - £399.99 - £8.99 Mobile Device up to £400 + - £9.99

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  Can I use your insurance provider if I live outside the UK?

  Regretfully, City Main (the insurance provider) only offers cover to those permanently living in the UK. If you’re a permanent UK resident travelling, your insurance does cover a maximum of 21 days’ world-wide cover in any 12-month period.
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  Can’t I just claim on my home insurance?

  Maybe, although claiming on your home insurance usually requires paying a higher excess, and may affect your no claims bonus and increase your costs going forward.
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  Where can I see a set of insurance terms and conditions?

  If you’d like more information on your insurance with City Main, please download the relevant PDF below.
  

  Silver - Terms & Conditions

  Gold - Terms & Conditions

  Platinum - Terms & Conditions