You can return your phone within 14 days, provided the following conditions are met:

• The phone is in the same condition you received it in.
• The original box and all accessories are returned undamaged.
• Any additional gifts or promotional products are returned undamaged.
• All locks or passwords have been removed, and the phone reset to factory settings.

All of our refurbished phones are covered by a 12-month warranty, so if your device is faulty, we’ve got you covered. Simply get in touch with our customer support team, and they’ll guide you through the next steps to arrange an exchange.

A Good refurbished mobile works fully and shows noticeable signs of use, including light scuffs, scratches, or minor dings on the casing and screen. Despite these marks, it remains reliable and offers solid value for money.

A Very Good refurbished mobile works perfectly and shows normal signs of wear. Minor scratches or scuffs on the casing or screen don’t affect performance. A reliable device offering excellent value.

A Pristine refurbished mobile shows minimal signs of use, with a few tiny, barely visible scratches. The screen may have faint marks, but the device looks almost untouched. Offering excellent quality and performance at great value.

A Premium refurbished mobile looks and feels brand new, with zero scratches, marks, or imperfections. Thoroughly cleaned, tested, and inspected, it delivers a true fresh-out-of-the-box experience. This is the highest grade of refurbished device available.

A refurbished phone is a pre-owned device restored and certified to work like new. Each mobile undergoes an 87-point technical check, with at least 80% battery health, full GDPR compliance, and a 12-month warranty for peace of mind. Boxed and ready to use with all essential accessories, it’s a premium device at a smarter price.