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Returns

Please let us know why you’d like to return your phone.

Try these solutions;

1) Depending on what phone you have, you can use your home or work WiFi to seamlessly send texts and make calls - even without signal.

Setting Up O2 WiFi Calling
Information can be found on O2’s website.

Setting Up Three Wi-Fi Calling
Information can be found on Three’s website.

Setting Up Vodafone Wi-Fi Calling
Information can be found on Vodafone's website.

2) Make sure your network/carrier settings are up to date. On iPhone, go to Settings > General > About. If an update is available, you’ll get an option to update your carrier settings. On Android, try updating the software in your Settings. You may also need to update your network/carrier version, either from your Settings app, or by going into your Phone app, then pressing the Menu icon followed by Settings. In there, you might find an option to update the version.

3) If you’ve tried Solution 2 above, and you can’t get signal anywhere, your SIM might be faulty. Try it in another phone on the same network, and if that device doesn’t receive any signal, please contact your network directly to order a replacement SIM and SIM swap.

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

4)4) If you insert your SIM card into another phone on the same network, and it does get signal, your phone could be faulty. You might need to organise an exchange or repair, by clicking here.

Please see our Faulty Products page for help and advice.

If you’re within the 14-day return period, your phone is in pristine condition and you meet our other Terms, we may be able to arrange a different colour or phone for you. Please see how to return your phone.

If you’re within the 14-day return period, your phone is in pristine condition and you meet our other Terms, we may be able to arrange a different mobile phone contract for you. Please see how to return your phone.

Try locating it using Find My iPhone (for iPhones) or Find My Device (for Androids). If you can’t track it down, contact your network to cancel your SIM card and get a replacement.

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

If your order hasn’t shipped yet, we’ll return any money you’ve paid as soon as you cancel. Funds can take up to five working days to return to your account, although it can take longer depending on your bank. Contact your bank directly for updates.

If your order has shipped, you’ve returned your phone to us and we’ve cancelled your network contract, please allow 14 days (from the day your cancellation is confirmed) for any funds you’ve paid to return to your account. It can take longer depending on your bank. Contact your bank directly for updates.

As for network charges, please allow up to 28 days (from the day your cancellation is confirmed) for any funds to return to your account. For more information on network refunds, please contact your network directly.

O2: 0344 809 0202

Three: 0333 338 1001

Vodafone: 0333 304 0191

As well as the phone, we require all the original contents, including the box, charger and any other accessories, all in pristine condition. If any accessories are used, damaged, or missing, you may be charged. Please see how to return your phone for more detail.

Please contact us as soon as possible via email on [email protected] to check the status of your return. We may be able to stop it in time.

You have 14 days to return it, so long as:

1) The phone is in a pristine condition;
2) The original box and all accessories are returned undamaged;
3) Any additional gift or promotional products are returned undamaged;
4) You have removed any locks or passwords, and the phone is reset to factory settings.

To arrange the return of your phone, please email us on [email protected].

Our Returns Terms can be found here: Terms and Conditions.

You have 14 days to return it, so long as:

1) The phone is in a pristine condition;
2) The original box and all accessories are returned undamaged;
3) Any additional gift or promotional products are returned undamaged;
4) You have removed any locks or passwords, and the phone is reset to factory settings.

To arrange the return of your phone, please email us on [email protected] or use our live chat service.

Our Returns Terms can be found here: Terms and Conditions.

Please call your network directly to cancel your SIM plan.

Three: 0333 338 1001

Vodafone: 0333 304 0191

O2: 0344 809 0202

You can cancel your SIM only contract within 14 days of receiving the SIM without incurring any costs outside of any usage, so long as any additional gift or promotional products are returned undamaged. To cancel the SIM, please email us on [email protected] or get in touch with us via live chat.