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12-month supplier warranty
14-day returns
Free next-day delivery
12-month supplier warranty 14-day returns Free next-day delivery
They’re second-hand mobile phones that have either been bought then immediately returned, or used for a period of time then sold. As part of the refurbishment, all mobiles are inspected and tested to make sure they work just like new.
Refurbished mobile phones are inspected and tested to make sure they work just like new, but they’re much cheaper so can save you a lot of money. Plus, they come with a 12-month supplier warranty for peace of mind.
All refurbished and second-hand mobile phones are backed by a 12-month supplier warranty. They’re also inspected and tested before sold to make sure they work just like a new mobile.
Refurbished mobiles have either been bought by someone and returned within 14-days, or bought, used for a while and then sold. Because they’re second-hand, they’re much cheaper and can save you a lot of money.
All refurbished mobiles come with a charging cable. They don’t include the mains charging head, but you can plug the charging cable into a spare one you have at home.
New mobiles haven’t been owned before, while refurbished mobiles are second-hand. When compared next to each, though, there might not much difference. Depending on the refurb grading, there may minimal or even no signs of use. And they still work the same, but cost much less.
Refurbished mobiles come with a charging cable that’s added by the supplier. The original accessories aren’t included because they can’t be guaranteed. Items such as earphones aren’t included for hygiene reasons.
You can return a refurbished mobile within 14-days if it’s not quite what you’re looking for.
All pay monthly offers subject to security and credit check. Charges will apply for paper billing. Charges may also apply for non-Direct Debit payment, unless on the EE network. Promo codes cannot be used in conjunction with any other offer.
† RPI Price Increase - Each year, your Pay Monthly airtime tariff will be adjusted according to the Retail Price Index (RPI) rate of inflation. Your bill will be adjusted in March (EE), April (O2 & Vodafone) and May (Three) by the rate announced in January (EE & Three), February (O2) and March (Vodafone).
Trade-in - Your trade-in value is subject to you sending in your old device within 14 days of receiving your new one, as well as the condition criteria your old device is valued under, including the removal of any iCloud, Google and Samsung accounts, and the associated IMEI not being blacklisted. Full terms apply.
Roaming (EE) - Customers on eligible plans will be able to use their minutes, texts and data at no extra cost when roaming in the EU/EEA. Speed and service will vary depending on the service available in the country you visit. You must be normally resident in the UK. Data fair usage policy may apply, see EE’s PAYM plan terms and PAYG plan terms, ee.co.uk/terms for full details.
Roaming (Three) - Three Advanced customers can use their allowance in 49 EU destinations, as well as 22 extra countries including the USA, Australia, New Zealand and more. A Fair Usage Policy for data abroad applies. If your domestic data allowance is greater than 19GB, you will be subject to a fair usage policy of 19GB whilst you are roaming in the network's Europe Zone: this means you can use a maximum of 19GB from your data allowance while roaming.
Roaming (Vodafone) - Vodafone Global Roaming is included in all new and existing pay monthly Essentials and Red Extra plans, allowing you to use your home plan in 48 Roam-free destinations, including destinations such as Spain, France and Croatia.
Roaming (Vodafone selected plans) - Vodafone Global Roaming Plus is included in selected new and existing pay monthly plans, allowing you to use your home plan in 48 Roam-free destinations, as well as an additional 29 popular Roam-further destinations including Australia, New Zealand and the USA.
Roaming (O2) - Call, text and data allowances can be used in our Europe Zone, subject to O2’s fair use policy (20GB EU data cap on unlimited tariffs, then 0.4p per MB). International rates apply when you’ve used up your allowance or make calls, texts and data outside the Europe Zone. For the list of Europe Zone destinations and out of bundle charges see o2.co.uk/help/pay-monthly/roaming-in-europe.
Roaming (Lebara) - Communications made from a European Economic Area (EEA) country to another EEA country are charged at domestic rates. Data usages is also charged within the EEA as if you were in the United Kingdom. Please note that if you are using a bundle, communications will be deducted from your bundle. For some bundles the use of data allowance while roaming in the EEA might be subject to a fair use policy.
International Calling (Vodafone Red Entertainment) - 500 minutes (a month) of International Calling is included in new and existing pay monthly Red Entertainment plans, allowing you to call 31 EU destinations from your home in the UK.
UK’s No.1 network 6 years in a row (EE) - Rankings based on the RootMetrics® UK RootScore® Report: From H2 2013 to H1 2019. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ROOTMETRICS.CO.UK for more details.
Uncapped and Unlimited data (EE) - 50GB fair use policy applies outside UK. Personal, non-commercial use only. See ee.co.uk for further details.
5G legal (EE) - We’re rolling out 5G to parts of the UK during 2019. Check coverage at ee.co.uk/coverage before buying. Speeds vary by location, coverage & demand. 5G coverage, plan & compatible device needed.
Roam Further Pass (EE) - Available to Pay Monthly handset, selected SIM & tablet customers on a Smart Plan. Access your standard plan allowances in the USA, Canada, Mexico, Australia & New Zealand in addition to the UK & EU/EEA. Remember, data fair use policy outside UK of 50GB applies. See ee.co.uk/terms for countries & details. Allowances last until next bill or until used up, whichever comes first. Allowances don’t roll over. Our stable links policy applies, as set out in the Plan Terms. Once you have used up the allowance, or hit your 50GB fair use amount, standard rates apply as set out in the Non-Standard Price Guide.
Video Data Pass (EE) - £8.99 (inc VAT) a month. Available to customers on consumer & small business Pay Monthly plans (except Business Connect customers). You can cancel at any time. Data used whilst streaming & downloading video content on Netflix, MTV Play, Amazon Prime Video, TV Player & BT Sport whilst in the countries included in your Plan allowance. will not decrement from your plan’s inclusive data allowance. All other data used when you use the Content Apps will decrement from your plan’s data allowance. You must have some of your plan’s data allowance left else you will be unable to stream content on the Content Apps via the EE Video Data Pass may change from time to time. For more details go to ee.co.uk/videopassterms
Music Data Pass (EE) - £7.99 (inc VAT) a month. Available to customers on consumer & small business Pay Monthly plans (except Business Connect customers). You can cancel at any time. Data used whilst streaming & downloading video content on Apple Music, Tidal, & Deezer whilst in the countries included in your Plan allowance will not decrement from your plan’s inclusive data allowance. All other data used when you use the Content Apps will decrement from your plan’s data allowance. You must have some of your plan’s data allowance left else you will be unable to stream content on the Content Apps via your EE plan. The EE Music Data Pass is for your personal, non-commercial use. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. For more details go to www.ee.co.uk/musicpassyour EE plan. The EE Video Data Pass is for your personal, non-commercial use. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. For more details go to ee.co.uk/videopassterms
Gamer Data Pass (EE) - Available to Pay Monthly handset, selected SIM and tablet customers on a Smart Plan. Data used whilst playing games such as Pokémon Go, FIFA Mobile, Star Wars Galaxy of Heroes, Harry Potter: Wizards Unite and streaming content on Twitch whilst in the countries included in your Plan allowance will not decrement from your plan’s inclusive data allowance. All other data used when you use the Content Apps will decrement from your plan’s data allowance. You must have some of your plan’s data allowance left else you will be unable to stream content on the Content Apps via your EE plan. This Pass is for your personal, non-commercial use. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content via the Gamer Pass may change from time to time.
BT Sport App HDR (EE): Available from 04.08.19 - Available to Pay Monthly handset customers on a Smart Plan & with compatible device. You need a smartphone or tablet with an EE SIM. Devices must use at least Android 4.1 Windows 10 or iOS 9 operating systems. Some in-app functionality is restricted on Windows 10. To use the app you’ll need a TV licence for the household registered to your EE account. BT Sport is for your personal, non-commercial use in the UK. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available via the app may change from time to time. When you download & use the BT Sport app, you will use data that may decrement from your price plan’s inclusive allowance. For the additional price of £5, you can add BT Sport Large Screen to your BT Sport Swappable. Further terms apply, see ee.co.uk/terms
Add-Ons (EE) - Subject to credit check. Cost added next bill and then every bill each month until you ask EE to remove it. Allowances last until next bill or until used it, whichever comes first. Allowances don’t roll over. Once you have used up the allowance, standard rates apply as set out in EE’s Non-Standard Price Guide.
Go Further Add-On (EE) - This Add-on allows you to use your data allowance in the USA, Canada, Mexico, Australia and New Zealand in addition to the UK & EU/EEA. 6-month minimum commitment required. See ee.co.uk/terms for details. Cost added to next bill and then every bill each month for the 6 months minimum term (even if you terminate before the end of the 6-month minimum term). After 6 months it will continue each month until you ask EE to remove it.
International Calls & International Calls Extra Add-On (EE) - Included in your Add-On is calls from the UK to standard landline or mobile numbers in selected countries. See ee.co.uk/terms for countries. Redial before 120 minutes to avoid call charges.
Apple Music Membership (EE) - The individual Apple Music Membership Add-On is free for 6 months for customers on EE pay monthly or SIM only phone plans and adding the Add-On to their account for the first time. After 6 months, membership automatically renews and you’ll be charged £9.99 a month unless you cancel. Unless you have an Apple Music Streaming Add-On, data usage will decrement from your plan’s data allowance. Apple Music terms apply. For more details go to ee.co.uk/applemusicterms.
BT Sport Add-On (EE) - The app is made available to pay monthly customers on Essential handset and SIM only phone plans as a 30-day rolling Add-On. See www.ee.co.uk/terms for full details. When you download and use the BT Sport app, you will use data that may decrement from your price plan’s inclusive allowance.
MTV Play (EE) - Available to customers on 4GEE consumer and small business Pay Monthly plans (except Business Connect customers) requesting MTV Play for the first time. Subject to credit check. Offer available until 12.03.21. MTV Play is available for six consecutive months. The six months starts as soon as we receive your request for MTV Play. If MTV Play is removed from your account at any point during the six-month period, you’ll be unable to get it again for a free period. At the end of the offer period, you’ll be automatically charged £3.99 (inc. VAT) a month and data used will decrement from your plan allowance. You can cancel at any time. During the offer period, data used whilst streaming content on MTV Play whilst in the countries covered by your plan will not decrement from your plan’s inclusive data allowance. All other data used when you use MTV Play will decrement from your plan’s data allowance. You must have some of your plan’s data allowance left else you will be unable to stream content on MTV Play. The offer is non-transferable. MTV Play is for your personal, non-commercial use. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available via MTV Play may change from time to time. MTV Play terms apply. For more details go to www.ee.co.uk/mtvterms.
BritBox (EE) - 6 months free: Available to customers on 4GEE and 5GEE consumer pay monthly plans requesting the BritBox add-on for the first time. Starts when we receive your request and continues for 6 consecutive months. After 6 months, the subscription automatically renews unless cancelled for a 30-day minimum term at the standard monthly price (currently £5.99).
Entertainment (Vodafone) - Selected Vodafone plans come with a choice of free entertainment for 24 months (12 months on SIM only), including Amazon Prime Video, Spotify Premium, Sky Sports Mobile TV and NOW TV Entertainment Pass. To activate it, follow the instructions in the text Vodafone sends, or text Entertainment to 97613 to receive the message.
Secure Net (Vodafone) - Red Extra and Entertainment plans come with a free three-month Vodafone Secure Net trial, to help protect your device from online treats and risks. After your free three-month trial, Vodafone Secure Net is charged at £1 a month, and is added to your monthly bill and will renew automatically on your billing date each month. You can cancel any time by contacting Vodafone.
4G (O2) - 4G-ready phone (or device) required. 4G is subject to availability and a 4G SIM and software update may be required. Additional charges may apply for 4G service. See o2.co.uk/coveragechecker to check coverage in your area.
Priority (O2) - Only on O2. You must be an O2 customer, 16 or over with internet access. Data charges may apply. Offers subject to eligibility criteria and availability. When they’re gone, they’re gone. Terms apply - see o2.co.uk/terms.
O2 WiFi (O2) - O2 WiFi is subject to availability. Fair use policy and terms apply. No registration required for O2 customers at 4,500 of over 15,000 hotspots. Registration may be required in remaining hotspots and for all non-O2 customers. See o2.co.uk/wifi for more info. Terms apply - see o2.co.uk/terms.
Extra Data (O2) - Extra data allowances only apply during your 24-month minimum term. 24-month minimum term Pay Monthly contract means if you wish to cancel or leave within the term, you will need to pay the standard monthly tariff for the remaining months. Unused mins, text and data allowances must be used within the month and cannot be carried over. Data can be used in the UK and when roaming in our Europe Zone only. UK calls/texts to standard UK landlines and mobiles and when roaming in our Europe Zone. Excludes premium-rate and service numbers. Fair Usage policy applies. Special and out of bundle numbers chargeable. Connection subject to status and payment by Direct Debit. Subject to availability. Terms apply - see o2.co.uk/terms.
Promotional Discount (O2) - All promotional tariffs that consist of a financial monthly discount bolt-on will display the original tariff price and not the discounted price in the My O2 App. However, the financial discount will show as a bolt-on, which is listed in the bolt-on section of your account.
Unlimited Minutes and Texts (Lebara) - Unlimited Lebara to Lebara calls and SMS available when you top-up and is valid for 30 days.
SIM Activation and Duration (Lebara) - Lebara SIM Only is a 30 day rolling plan valid after activating and setting up of a recurring debit payment.
Data Speeds - Advertised 4G speeds are available in selected areas. Exact speed depends on location and number of users. Check coverage using the link in the shopping basket before buying.
Allowances (EE) - Use your allowance to call/text UK mobiles and landlines starting 01, 02 and 03 when in the UK or EU/EEA; to call/text EU/EEA mobiles & landlines when roaming in EU/EEA (outside UK); Jersey, Guernsey & Isle of Man treated as EU/EEA. Out of allowance calls to these numbers cost 65p/min. Data allowance can be used in UK & EU/EEA. Data fair use policy may apply in EU/EEA. Deposit needed for roaming in limited circumstances. Calls to 084, 087, 09 & 118 numbers are not included; you'll be charged an Access Charge of 65p/min plus the applicable service charge. If you call a 070 you'll be charged up to 5p/min. Personal use only.
Cashback - Unless otherwise stated, cashback incentives are provided by ourselves and not the Network provider or third-party. Full details are in our T&Cs.
Products - All products bought on our website are provided by ourselves, not the network, and are subject to our full T&Cs.
