Text to Switch

It’s now super easy to move your mobile phone number from one network to another. You can now get a PAC code in 60 seconds via text message.

No need to call the network

Avoid pressure sales techniques

Text the word 'PAC' to 65075

What is Text to Switch?

Text to Switch is part of Auto-switch, a new Ofcom initiative designed to make it easier for customers to move from one provider to another and get a better deal on their mobile phone.

How does it work?

If you want to move your mobile phone number from one network to another you need to request a Port Authorisation Code (PAC) from your old network.

1) Get Your PAC Code
To request a PAC, send a text message with the word ‘PAC’ to 65075. Networks must send you a PAC code immediately when you request one.

2) Enter It Into the Checkout
When you buy your new mobile phone, you will be prompted to enter your mobile phone number and your PAC code in the checkout.

3) Your Number Will Be Transferred Automatically
We will then send this to your new mobile phone network who will automatically transfer your number and cancel your old plan, so you only pay for one at a time.

You can also change provider without moving your number. See ‘Moving without keeping your number’ below.

Who is eligible to Text to Switch?

You can Text to Switch from these eligible types of mobile phone plan:

  • A pay monthly mobile phone
  • A pay as you go mobile phone
  • A pay monthly SIM plan
  • A pay as you go SIM plan

How much does it cost?

The text messages are free. If you are outside of your contract there are no other charges. If you are in a minimum term contract - usually 24 months in the UK - you will need to pay an Early Termination Fee. There may also be an impact on other services you may have with your current supplier, such as broadband, and these can be seen in your online account.

How do I know whether I will be charged Early Termination Fees?

Your PAC code text message will let you know if you have fees to pay. Or to find if you will have to pay a fee without requesting a PAC, text with the word ‘INFO’ to 85075.

Who is NOT eligible to Text to Switch?

If you have more than one number with your current network, you will need visit your online account or call your current network to request a PAC.

Can I switch from Pay as You Go?

Yes. The process is the same but be sure to use any credit you have left as it will be lost when the switch is complete.

Can I still switch later?

Yes. Your PAC is valid for 30 days during which you can call your new network and give them your PAC if you don’t want to do it during your order.

What if I don’t use my PAC?

If you don’t use you PAC within 30 days your service will not switch, and you will continue to be billed by your old provider as well as your new one.

Where can I learn more about Text to Switch?

You can get more information and advice at Smooth Switch, a service designed to make Text to Switch easily accessible and easy to understand.

 

 

Moving without keeping your number

If you want to switch network and automatically cancel your old service but not keep your number, you can request a Service Termination Authorisation Code (STAC).

To request a STAC, send a text message with the word ‘STAC’ to 75075.

IMPORTANT: When you cancel your account, your mobile number will terminate, and you will not be able to get that number back. Follow the PAC process if you want to keep your number.

 

 


The legal bit:

All pay monthly offers subject to security and credit check. Charges will apply for paper billing. Charges may also apply for non-Direct Debit payment, unless on the EE network. Promo codes cannot be used in conjunction with any other offer.

RPI Price Increase - Each year, your Pay Monthly airtime tariff will be adjusted according to the Retail Price Index (RPI) rate of inflation. Your bill will be adjusted in March (EE), April (O2 & Vodafone) and May (Three) by the rate announced in January (EE & Three), February (O2) and March (Vodafone).

Trade-in - Your trade-in value is subject to you sending in your old device within 14 days of receiving your new one, as well as the condition criteria your old device is valued under, including the removal of any iCloud, Google and Samsung accounts, and the associated IMEI not being blacklisted. Full terms apply.


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